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Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings
January 11, 2017
Maestro PMS, a leading provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom’s widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests’ on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.
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Softscribe Inc. became an integral part of our PR and marketing efforts. Their guidance helped us focus our efforts and their expertise led us to experience immediate benefits.