May 11, 2010
When you post content onto the web, do you see strange little characters? I am not referencing the tiny green creatures of the extraterrestrial kind. I am talking about website content. For example, a sentence that is uploaded as: “Joe & Bob said, ‘We like Sally!’’” looks perfect until the content is published. Then it [...]
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April 20, 2010
We all enjoy doing business with firms that have a service mindset. The goodwill they create spreads to other people and generates more sales. A solid service ethic is the beating heart of every customer–centric organization, and it is powered by a company’s operational processes. You can assess the service level at your company by asking, ‘How [...]
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